Automated WhatsApp and email journeys that move people from first hello to loyal customer — triggered by behaviour, running around the clock.
Interest is highest in the first minutes and hours — and that's exactly when most follow-up is slow, single-channel or missing entirely.
People forget, get busy, or reply hours late. Warm leads cool while they wait on a human to notice them.
Email alone gets ignored; WhatsApp alone feels pushy. The right moment needs the right channel, not just one.
A single welcome and then silence. Without a journey, most contacts never hear from you a second time.
We design and build behaviour-triggered WhatsApp and email flows that pick the right channel for each moment — so every lead gets followed up, automatically.
Illustrative — the qualitative shift an always-on journey creates.
Journeys fire on what people actually do — a form, a click, a purchase — day or night, without anyone watching the inbox.
Each step uses the channel that fits the moment, so messages land where people already pay attention.
AI tunes send timing and content; our strategists design the logic, the offer and the tone.
average open rate for WhatsApp business messages1
average return per $1 spent on marketing automation2
projected conversational-commerce market by 2030 (USD)3
Sources: 1 Widely cited WhatsApp business-messaging open-rate benchmarks, 2024–2025 · 2 Marketing automation ROI research (~$5.44 per $1), 2025 · 3 Conversational commerce market forecast to ~$56.9B by 2030 (Grand View Research / industry reports), 2024–2025.
No one slips through a gap. Whether someone opens, clicks or goes quiet, there's a next message ready — on the channel that fits.
We map your funnel and the moments that matter — where people arrive, stall and convert.
We build the WhatsApp and email flows, templates, opt-ins and the branching logic.
We wire journeys to real behaviour so they fire automatically, around the clock.
We A/B test timing, channel and copy, then tune the journeys on the evidence.
Done right, it's neither. We work on the official WhatsApp Business API and only message people who have opted in — it's a permission-based channel with approved templates and easy opt-out. That's exactly why open and reply rates stay high: contacts have asked to hear from you.
They cover different moments. WhatsApp is instant and personal — great for time-sensitive nudges and quick replies. Email carries detail, longer content and record-keeping. In a single journey, each step picks whichever channel fits the moment, and behaviour on one can trigger the next on the other.
Real behaviour and events — a form submission, a purchase, an abandoned cart, a click, a date, or a period of inactivity. When the trigger fires, the journey starts on its own and branches based on what the contact does next.
Yes. AI helps with timing and content, but the logic, offers, tone and branching are designed by our strategists. You get automation that feels considered, not robotic.
We work with the WhatsApp Business API through established providers and mainstream email/automation platforms. We recommend the stack that fits your existing tools, budget and data setup rather than forcing one option on you.
A first journey can typically go live within a few weeks — the timeline depends on WhatsApp Business approval, your opt-in list and how many flows you want at launch. We start with one or two high-impact journeys and expand from there.
You do. Your contact list, opt-ins, message history and journey data remain yours. We build inside your accounts and hand everything over if we ever part ways.
We'll map one journey with you — trigger, channels and messages — and show you where leads are slipping through today.
Automate your journeys →